Return and Refund Policy
 

We do everything possible to ensure that your order is delivered with care, maintaining the highest standards we strive for every day. However, if an item arrives does damaged, we have a clear process to solve the issue as fast as possible.

 

Refund Policy

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• If the content of your order arrives damaged, or is incorrect, you are eligible for a refund or replacement delivery (pending availability).

• If you received a damaged item, please email us with your order number, details of the damage and photos, within 48 hours of receiving delivery.

• Please allow one to two billing cycles for your account to be credited.

 

Return Policy

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• If you wish to return your order for any other reason, we allow returns for exchange or merchandise credit only within 14 days of delivery. No refunds.

• Please note, you will be responsible for the return shipping cost. Please email us to begin the return process. Items must be returned in the same condition in which they were received and within 14 days of the delivery date.

• On sale items cannot be returned or exchanged

• Worn, altered or washed items cannot be returned or exchanged

• We reserve the right to deny a refund if returned merchandise does not meet our requirements

 

Shipping Errors and Damaged Products

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• Customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur.

• Somewhere Kitchen is not liable for any damages from a third-party shipping service, or lost items or packages.

• Delivery charges are non-refundable.

Contact Us

For more information about our Returns and Refunds Policy, or if you have questions, please contact us by email at editor@somewherekitchen.com